Overseas Delivery
Upon receipt of a valid order you will receive an email confirmation with an order number and details of the items that you have ordered. At The Vault Distribution we aim to despatch your goods the same working day, or failing that the following working day, and you will receive an email confirming the order has been dispatched. Orders received over the weekend (after midday on Friday) will be dispatched the following Monday.
Standard Airmail orders are sent using First or Second Class Royal Mail and their international partners. This is a very reliable service and you will receive your order within 1-2 weeks of dispatch. If you have still not received your order within this time, we ask you to check at your local postal office in case the parcel has been left there if you were out when they attempted delivery. On rare occasions it might take slightly longer for a parcel to be delivered if there is a delay at customs.
If your order is dispatched using FedEx this will take 1-3 working days from the dispatch date and will require a signature on arrival. You can track your order online, please email the customer service department on Contact Us form and they will be able to provide you with the tracking number you will need to track your order with FedEx.
We cannot be held responsible for any customs taxes and charges which you may be charged, please contact customs and excise for further details.
Postage and Packing Charges for international pricing details.
International Delivery
For international delivery, shipping price varies with spend. Fast, signed-for courier delivery by FedEx is also available to all international destinations.
North America
| Order Value | Delivery Charge | Surcharge for FedEx |
| upto £10.00 | £7.99 | +£8.50 |
| £10.01 - £25.00 | £9.99 | +£8.50 |
| £25.01 - £50.00 | £16.99 | +£8.50 |
| £50.01 - £75.00 | £29.99 | NO SURCHARGE |
| over £75.00 | £39.99 | NO SURCHARGE |
Europe
For these purposes Europe includes Turkey, Eastern European countries, non-EU countries, and the Eurasian republics.
| Order Value | Delivery Charge | Surcharge for FedEx |
| upto £10.00 | £4.99 | +£10.00 |
| £10.01 - £25.00 | £7.99 | +£10.00 |
| £25.01 - £50.00 | £9.99 | +£10.00 |
| £50.01 - £75.00 | £12.99 | +£10.00 |
| over £75.00 | £17.99 | +£10.00 |
Rest of World
| Order Value | Delivery Charge | Surcharge for FedEx |
| upto £10.00 | £7.99 | +£14.50 |
| £10.01 - £25.00 | £9.99 | +£14.50 |
| £25.01 - £50.00 | £16.99 | +£14.50 |
| £50.01 - £75.00 | £29.99 | +£14.50 |
| over £75.00 | £39.99 | +£14.50 |
Extremely rarely, in the event of unusually heavy orders going to overseas destinations, these shipping tariffs will prove insufficient to cover our costs. In which case we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order. Should you choose not to pay that surcharge we will refund your payment in full and cancel your order.
Should we receive no reply to this request we will hold your order for seven days and then refund your payment in full and cancel your order.
Please note - we cannot send orders to Russia, Ukraine or Indonesia
Due to a high incidence of orders being rejected by the Russian Customs Office, and the extremely high costs incurred by The Vault Distribution when trying to reclaim these parcels, we have been forced to suspend all services to the Russian Federation.
Unfortunately we have also been forced to remove Ukraine and Indonesia as a billing or delivery options due to the high occurrence of fraudulent transactions originating from addresses in these areas.
To our many valued customers from these countries, we can only apologise for any inconvenience. Obviously we regret the loss of your business with us, and we are sorry to have to disappoint you. We hope you understand.